FAQ

May I book apartment for log term? Do you have special rates?

Yes. For long term booings from 3 month, we give discounts.

Can you arrange baby equipment?

Yes, we may arrange baby cot, baby chair, car chair. It will costs additional amount which depends of leght of your stay.

May i book apartment without down payment?

You may send us a request but we are not able to garantue that unit will be avalable on you arrival date. It can be rented out before 5 min of your arrival by anybody who arrange payment. No money, no honey.

How may i pay you?

You may pay online, PayPal, bank transfer or if you n Dubai by cheque or cash.

What if i want to cancel reservaton?

We will cancel t accordng our terms and conditons.

How may book apartment?

1. You have choose avalable unit and check in/check out dates.
2. Send us a request or complete form on website.
3. Coomplete payment.

Can somebody help with laguage?

In some buildings we have bell boys and trolleys otherwise self - service.

What is the check out process?

Please check out in time not later then 12:00 noon if another not agreed with us. Just left keys from apartment on building reception, all our properties have 24 hours concierge. Note: dont take our staff from apartment!!

May i check in at any time?

Yes, we are working 24 hours but you need to notify us prior of arrival regarding the time. Otherwise you may wait up to 30-45 min if came without notification.

How is check in process works?

You have to notify us regarding your check in by email, phone or through the extranet if you booked from any of our partners portals.
Prior 2-3 of arrival you will get answer with details of person who will meet you in building lobby or apartment.

May i ask late check out?

It depends of availability. Late check out may be provided till 18:00 for free.
Check out later 18:00 applies half day or full day costs.

May i ask early check in?

It depends on availability. Early check in may be provided only after 08:00 for free.
Check in before 08:00 applies half day or full day cost.

What is the check in / check out time?

Check in is 15:00.
Check out is 12:00.

Who is responsible for staff and gods?

We trust our cleaning team but anyway keep your money and jewellery in safety place. In case if something happend we are not responsible for it. I know it is not fair but dont take responsobility for third party and we dont know what ever you have exactly.

May i order extra cleaning?

Sure you may! Pay and Get!
Extra cleaning with linen changing will costs:
Studio - 130 DHS
1 BD - 180 DHS
2 BD - 250 DHS
3 BD - we dont have 3 BD apartments now.

What is the cleaning time?

Housekeeping comes from 08:00 till 18:00.
They have access to property.

Do you provide housekeeping service?

Deep cleaning and is done everytime before check in.
Our maid comes every 7th day of your stay. If you check in on Sunday it will mean that next cleaning and linen changing will be next Sunday.

Which kitchen applies and home applies do you have?

Each unit has:
Microwave
Washing machine
Kettle
Fridge
Oven
Iron
Ironing board
Fan
Dishwasher ( depends of unit )

What is the quality of linen and towels?

We have same linen sets for all apartments.
With 4 star/5 star hotel quality.
Fitted sheet 300 GSM
Pillow case 300 GSM
Duvet cover 200 GSM
Bath towel 70 -140 cm
Face towel 45 - 75 cm
All linen washed in loundry!
We never ever wash it our self or inside apartment!

Do you offer welcome package on arrival? As tea, coffer, water?

I cant tell you that it is exactly welcome package.
We provide once on arrival:
Kitchen paper roll
Dishwasher tablets
Black tea
Green tea
Black coffee
Coffee 3 in 1
Sugar
That is it! -:)

Do you provide bathroom amenities?

Yes, once on arrival.
You will get per bathroom:
Two shampoo 30ml
Two bath gel 30ml
Two soup 30gr
Two dental kit
Two toilet rolls

What is the linen equipment?

Generally all units have:
One bed set ( per bedroom )
Big towel and small towel X2 ( per bathroom )
One small tower ( per guest toilet )

Does apartment have wi fi?

Sure all units have it. Otherwise i am sure that we loose your reservation!

Pets policy

Our apartments ipare pets friendly.
Small dogs, cats is allowed. But first you have send us photo where you and your pet together, we need understand how much you love it! :-)

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